Ordering

How do I contact customer service?
Email us at info@makeupnglow.comor call 0704801369between 9am and 5.30pm Monday to Friday, except National Holidays.

Can I order by phone?
Yes. Please call the Customer Service team on 0704801369between 9am and 5.30pm with your mpesa details ready.

How long will it take to receive my order?
Typically within two working days (when ordered before 3pm). Or sooner when you opt for next day delivery.

Can I track my order?
Yes; simply click on the 'track your order' link in the confirmation email you received.

Do I need to sign for my order?
Yes; all orders need a signature on delivery. Please ensure you enter a delivery address where someone will be in to sign for your parcel.

How can I check order status?
You should sign in first with the correct email address and password that is the same you use when you made the order. Then click the button of "My Account", and then you can see your order status.

How to Complete an Order?
If you are satisfactory with the item you have purchased, you just need check out. Your order will be completed.

How to Remove Item Out of Cart ?
You should go to your shopping cart and find the item you don't want to buy. Please click the "remove" button on the page. That item will be removed from your shopping cart.

How do I choose the specifications of the item I want?
The best way is contacting our customer service to offer us your information. Also when you want to check out, please go to your shopping cart and find the "add remark" button. You can leave a message for us if you have specific requests regarding an item such as size, color, etc. After receiving your order, we will call you or email you to verify your information.

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